Your I.T. Working...
So you can just do business.
Three tiers of fully managed I.T. & network support — from essential coverage to enterprise-grade protection. Proactive by design. Responsive when needed.
Per user per month billed annually zero setup feesProactive Detection
Issues resolved before they reach your desk
Guaranteed Response
SLA-backed times, with credits if we miss
Always-On Security
Threats caught and contained around the clock
Full Transparency
Reports, reviews, and zero hidden surprises
Service Plans
Tier 1
Essentials
Stay Online. Stay Covered. The essential foundation — email, web security, and business-hours helpdesk. Reliable without complexity. Billed annually.
from€7per user per month (11-20 users)
Same business day response
What's included
- ✓Business email management & intelligent spam filtering
- ✓Web access monitoring & DNS security filtering
- ✓Business-hours helpdesk — Mon–Fri, 8am–6pm
- ✓Monthly system health report
- ✓Critical software patch alerts
- ✓90-day issue history & audit log
- ✓Annual account review
Most Popular
Tier 2
Professional
Proactive. Protected. Problem-Free. Round-the-clock monitoring finds problems before they find you — plus patch management, endpoint security, and a guaranteed 4-hour response. Billed annually.
from€9per user per month (101-200 users)
4-hr urgent · next business day standard
What's included
- ✓24/7 network monitoring & automated alerting
- ✓Automated patch management — OS & key applications
- ✓Antivirus / EDR deployment & daily management
- ✓User account management — M365, Google Workspace, AD
- ✓Backup monitoring (client-managed storage)
- ✓Quarterly technology strategy call
- ✓Bi-annual security review
↳ Plus Everything in Essentials
Elite Coverage
Tier 3
Enterprise
Zero Downtime. Zero Surprises. Zero Excuses. Full-spectrum managed IT for businesses that cannot afford disruption. Every system, every user, every minute of every day. Billed annually.
from€16per user per month (101-200 users)
1-hr critical · 2-hr all other issues
What's included
- ✓24/7/365 monitoring with auto-remediation
- ✓Advanced threat detection & incident response
- ✓Managed cloud backup — 100GB storage per user, included
- ✓Dedicated named account manager
- ✓Monthly executive IT report & review call
- ✓Vendor coordination & third-party liaison
- ✓Complete IT asset documentation maintained
- ✓Annual technology roadmap & budget planning
- ✓Priority onsite dispatch — same business day
↳ Plus everything in Professional
Volume Pricing
| Users | Essentials | Professional | Enterprise |
|---|---|---|---|
| 1–5 users | €9/mo | €19/mo | €35/mo |
| 6–10 users | €8/mo | €17/mo | €31/mo |
| 11–20 users | €7/mo | €15/mo | €27/mo |
| 21–50 users | — | €13/mo | €23/mo |
| 51–100 users | — | €11/mo | €19/mo |
| 101–200 users | — | €9/mo | €16/mo |
Per user · per month · billed annually in advance. Monthly billing available at a 10% premium. Prices fixed for the contract term. Volume discounts apply automatically.
"When you notice nothing, we've done everything."
The best IT support is the kind you never need to ask for. We invest in proactive monitoring, automation, and intelligent alerting so that issues are identified and resolved before they interrupt your day. That's not an accident — that's our promise.
Response SLAs
Essentials
P1 Critical - Same day
P2 Urgent - Same day
P3 Standard - Next day
Professional
P1 Critical - 4 hours
P2 Urgent - 4 hours
P3 Standard - Next day
Enterprise
P1 Critical - 1 hour
P2 Urgent - 2 hours
P3 Standard - 2 hours
Missed a confirmed SLA? You receive a service credit of one day's fee per missed incident — automatically, no chasing required.
99.9% Uptime Guarantee
Professional and Enterprise plans carry a contractual 99.9% uptime guarantee for all covered managed systems — under 8.7 hours downtime per year. Miss it and you're automatically credited. No claims process. No arguments.
Full Feature Comparison
| Feature | Essentials | Professional | Enterprise |
|---|---|---|---|
| Foundation | |||
| Email Management & Spam Filtering | ✓ | ✓ | ✓ |
| Web Access & DNS Security | ✓ | ✓ | ✓ |
| Business-Hours Helpdesk | ✓ | ✓ | ✓ |
| Monthly Health Report | ✓ | ✓ | ✓ |
| Annual Account Review | ✓ | ✓ | ✓ |
| Monitoring & Security | |||
| 24/7 Network Monitoring | — | ✓ | ✓ |
| Automated Patch Management | — | ✓ | ✓ |
| Antivirus / EDR Management | — | ✓ | ✓ |
| User Account Management | — | ✓ | ✓ |
| Backup Monitoring | — | ✓ | ✓ |
| Bi-Annual Security Review | — | ✓ | ✓ |
| Fortress Exclusives | |||
| 24/7 Auto-Remediation | — | — | ✓ |
| Advanced Threat Detection | — | — | ✓ |
| Managed Cloud Backup (100GB/user) | — | — | ✓ |
| Dedicated Account Manager | — | — | ✓ |
| Monthly Executive Review | — | — | ✓ |
| Vendor Management | — | — | ✓ |
| Full IT Documentation | — | — | ✓ |
| Technology Roadmap Planning | — | — | ✓ |
| Priority Onsite Dispatch | — | — | ✓ |
Key Terms
Contract Term
12 months, billed annually in advance. Monthly billing at a 10% premium.
Auto-Renewal
Plans renew annually. 60 days' written notice to cancel or downgrade.
Price Lock
Pricing fixed for the full contract term. Changes require 60 days' notice on renewal.
Setup Fees
Zero setup fees. Zero lock-in after year one.
Hardware
Not included in any plan, but quoted and coordinated separately.
Data & GDPR
All client data handled per GDPR. Full DPA available on request.
Regular price
€108,00
Regular price
Sale price
€108,00
Taxes included.
Quantity
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